MediaScale Inc ("MediaScale", "we", "us") provides digital services only. No physical goods are shipped. This policy explains how and when our services are delivered after purchase.
1. Digital Delivery Only
All services are delivered online: campaign management inside advertising accounts, landing pages and acquisition tools on your website or ours, and reports and dashboards shared by email or secure link. No shipping fees apply.
2. Delivery Timeline
Typical timelines after payment and signed Order:
- Kick-off call: within 2 business days;
- Account and tracking audit: within 5 business days;
- Campaign launch: usually within 10 business days, once creative and access are provided;
- Reporting: live dashboards from launch, plus a written review on the schedule in your Order.
3. What We Need From You
Delivery dates depend on receiving access to your ad accounts, analytics and website, brand assets and approvals. Delays in providing these may move the timeline. Your account manager will confirm dates in writing at kick-off.
4. Confirmation of Delivery
Every completed milestone (setup, launch, monthly report) is confirmed by email to the contacts named in your Order. These confirmations, together with platform activity logs, are our record of delivery.
5. Problems With Delivery
If a service has not been delivered as described, email hello@mediascl.com. We will respond within 1 business day and fix the issue or offer a remedy under our Refund Policy.
6. Contact Us
Questions about service delivery can be sent to: