This Cancellation Policy explains how you can cancel an engagement or recurring subscription with MediaScale Inc ("MediaScale", "we", "us"). It forms part of our Terms of Service.
1. Recurring Services
Most of our services are billed monthly in advance in US dollars (USD) and renew automatically each month until cancelled. The billing date, price and minimum term, if any, are stated in your Order.
2. How to Cancel
You can cancel at any time by emailing hello@mediascl.com from the email address associated with your account, with the subject line "Cancellation". Please include your company name and the services you want to cancel. We confirm every cancellation in writing within 2 business days.
3. Notice Period
Unless your Order states a different notice period, cancellation takes effect at the end of the current billing period if we receive it at least 5 business days before the next billing date. Requests received later take effect at the end of the following billing period. You will not be charged for any billing period after the cancellation takes effect.
4. Minimum Terms
Some Orders include a minimum term (for example, three months) to allow campaigns to be set up and optimized. If you cancel before the minimum term ends, the remaining management fees for that term may be due, as described in the Order. Unspent and uncommitted media budget is always refunded in line with our Refund Policy.
5. What Happens After Cancellation
- active campaigns are paused or handed over on the effective date;
- ad accounts owned by your business remain yours, and we remove our access on request;
- we deliver a final performance report covering the last billing period; and
- you keep access to shared dashboards for 30 days, after which your data is deleted or returned as described in our Privacy Policy.
6. Cancellation by MediaScale
We may cancel services on written notice if invoices remain unpaid after notice, if requested campaigns would break the law or platform policies, or as otherwise permitted by the Terms of Service. If we cancel for reasons not caused by you, we refund any prepaid fees for services not yet delivered.
7. Contact Us
Questions about cancellation can be sent to: