This Refund Policy explains when payments made to MediaScale Inc ("MediaScale", "we", "us") for our services can be refunded and how to request a refund. It forms part of our Terms of Service.
1. What You Pay For
MediaScale sells business services: digital advertising management, customer acquisition tools and marketing analytics. We do not sell physical goods. Each engagement is described in an insertion order, statement of work or services agreement ("Order") that lists the services, the price in US dollars (USD) and the billing schedule.
2. Payments
We accept Visa, Mastercard and American Express, as well as bank transfer where agreed in the Order. Card payments are processed by a third-party payment processor; MediaScale does not store full card numbers. Charges appear on your statement as MEDIASCALE INC or MEDIASCL.COM.
3. Eligible Refunds
You may request a refund in the following cases:
- Onboarding or setup fees: a full refund if you cancel within 14 days of payment and before work on the setup has started.
- Monthly management fees: a pro-rated refund for the unused part of the current billing period if we are unable to deliver the services described in the Order.
- Prepaid media budget: any unspent media budget that has not been committed to an advertising platform is refunded in full when an engagement ends.
- Duplicate or incorrect charges: refunded in full once verified.
4. Non-Refundable Amounts
The following are not refundable:
- fees for services already performed, including strategy, setup, creative, reporting and campaign management delivered before the refund request;
- media spend already paid to or committed with third-party advertising platforms, publishers or networks;
- third-party software, data or tool costs purchased on your behalf at your request; and
- performance results: advertising outcomes depend on factors outside our control, and we do not refund fees because campaigns did not reach a particular result unless the Order includes a specific guarantee.
5. How to Request a Refund
Email hello@mediascl.com with the subject line "Refund request" and include your company name, invoice number, the amount and the reason for the request. We acknowledge requests within 2 business days and send a decision within 10 business days.
6. Processing Time
Approved refunds are issued to the original payment method. Card refunds are usually processed within 5–10 business days after approval; the exact time to appear on your statement depends on your card issuer. Refunds are made in USD; we are not responsible for exchange-rate differences or fees charged by your bank.
7. Chargebacks
If you believe a charge is wrong, please contact us first so we can resolve it quickly. Filing a chargeback without contacting us may delay the resolution. We will provide your card issuer with the Order, invoices and records of services delivered when responding to a dispute.
8. Contact Us
Questions about this Refund Policy can be sent to: